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<title>Acanac Inc. FAQ - Open questions</title>
<description></description>
<link>http://faq.acanac.com</link>
	<item>
		<title><![CDATA[can I keep my current phone number if I ... (Randy)]]></title>
		<description><![CDATA[can I keep my current phone number if I switch from Vonage to your sytem. I also would like to change internet providers from cable to your hiogh sapeed dsl, do you supply all necessary hardware or can I use my own cable modem and wireless router. I also ahve a voip router can I use it as well or do I need your hardware?  can my friend who lives in the country, who cannot get dsl cable or wireless use your service for high speed internet?

Randy]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_2</link>
		<pubDate>Thu, 21 Jun 2007 02:12:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hello, I'm just wondering if i subscribe for twelve ... (Niki Remecki)]]></title>
		<description><![CDATA[Hello,

I'm just wondering if i subscribe for twelve months is it ok if i change locations where i live?(i'm moving somewhere for 3months, before i move permenently.)
Thank you

Niki]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_3</link>
		<pubDate>Thu, 21 Jun 2007 04:08:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[RESET modem by mistake to factory sattings. What I ... (Victor)]]></title>
		<description><![CDATA[RESET modem by mistake to factory sattings.
What I have to do to go back?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_4</link>
		<pubDate>Thu, 21 Jun 2007 21:49:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[What is the monthly rate if I go month ... (Kelly Tsao)]]></title>
		<description><![CDATA[What is the monthly rate if I go month by month instead of yearly?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_5</link>
		<pubDate>Fri, 22 Jun 2007 11:42:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi, I have not been able to receive phone ... (Ronald Tetrault)]]></title>
		<description><![CDATA[Hi, I have not been able to receive phone calls while on the phone.  Call waiting doesn't seem to work.  Could it be because I'm using FOLLOW ME?

Anyhow, do you have a list of * functions that I could use?

Thanks~!

Ron]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_6</link>
		<pubDate>Fri, 22 Jun 2007 15:37:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[When do you think you will have service in ... (Peter Lefaivre)]]></title>
		<description><![CDATA[When do you think you will have service in Alberta?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_7</link>
		<pubDate>Fri, 22 Jun 2007 21:10:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[yeah, is the availability of your DSL service guaranteed ... (SAN)]]></title>
		<description><![CDATA[yeah, is the availability of your DSL service guaranteed in all of Ontario? More specifically, Bobcaygeon/Ontario.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_8</link>
		<pubDate>Tue, 26 Jun 2007 00:04:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[After setting up the dsl connection after all sales ... (Twoffer)]]></title>
		<description><![CDATA[After setting up the dsl connection after all sales become final and products are received and connected, is it possible to link the DSL Modem to a Wireless N Router (D-Link) to share amongst the computers in the household or is it simply designed for one PC? thank you.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_9</link>
		<pubDate>Tue, 26 Jun 2007 00:59:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[If I am with bell canada can I take ... (Ajitpal Wirach)]]></title>
		<description><![CDATA[If I am with bell canada can I take my exisiting number to a new address where the bell exchange cannot handle it since the phone number from what I have heard on VOIP the number is attached to the modem. Please let me know]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_10</link>
		<pubDate>Tue, 26 Jun 2007 21:30:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[What is the price of home connection after the ... (TammyBain)]]></title>
		<description><![CDATA[What is the price of home connection after the year is up at $18.95?ASAP]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_11</link>
		<pubDate>Wed, 27 Jun 2007 13:12:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hello. I am interested in getting VOIP with acanac. ... (Richard Chung)]]></title>
		<description><![CDATA[Hello.  I am interested in getting VOIP with acanac.  I am currently subscribing to Acanac's dsl service.  I would like to keep my current phone service with Bell but would like a second line using VOIP.  I am also thinking of buying my own Voip ATA.

I would also like to return the modem/router provided by Acanac(I am using my own DSL modem at the moment).

With the modem returned, can I get the cost of the modem deposit discounted towards the VOIP service or would it have to be done in two separate transactions?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_12</link>
		<pubDate>Thu, 28 Jun 2007 06:56:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I am from Hamilton, Ontario. Is there a minimum ... (Dennis Tam)]]></title>
		<description><![CDATA[I am from Hamilton, Ontario. Is there a minimum speed that you will guarantee? I am currently with sympatico who offered 1 - 3 Mbps. I am at 997 Kbps.
To qualify for the $19/month rate, is full payment required up front, or just a 1yr contract to sign?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_13</link>
		<pubDate>Thu, 28 Jun 2007 16:14:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[If I get voip from you, will I be ... (Nadia)]]></title>
		<description><![CDATA[If I get voip from you, will I be charged the extra 8$ for a naked dsl service?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_14</link>
		<pubDate>Thu, 28 Jun 2007 16:47:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[is there a way to block my phone number ... (mok)]]></title>
		<description><![CDATA[is there a way to block my phone number from showing  when i call someone]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_15</link>
		<pubDate>Thu, 28 Jun 2007 17:28:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How can I setup Email with Acanac.net My user ... (Kinh Tran)]]></title>
		<description><![CDATA[How can I setup Email with Acanac.net

My user ID: lGZck28]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_16</link>
		<pubDate>Fri, 29 Jun 2007 02:05:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I am thinking of using Acanac as my internet ... (Lin)]]></title>
		<description><![CDATA[I am thinking of using Acanac as my internet provider but would like to know how far I am from the nearest exchange station.  Do you know the locations of the stations in Brampton?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_17</link>
		<pubDate>Fri, 29 Jun 2007 04:16:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I'm thinking of switching to Acanac for both Internet ... (Garth Russell)]]></title>
		<description><![CDATA[I'm thinking of switching to Acanac for both Internet and telephone (From Bell & Rogers respectively). My only real concern is being able to port my current telephone number. I have received conflicting answers about the possibility and I would like to know, can it be done? If not, why not? I was just on the Vonage site to see if they could do it and I entered my number and they said it was possible so I don't see why other VOIP providers would be unable to do it.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_18</link>
		<pubDate>Fri, 29 Jun 2007 19:26:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I am currently using Sympatico High Speed on a ... (Garth Russell)]]></title>
		<description><![CDATA[I am currently using Sympatico High Speed on a dry loop (I have been told that it is 4.2 Km long). The service is supposed to be 3Mbit but I am only getting 1400 kbps down and 300 kbps up. Is there any way to determine whether there would be a significant improvement using Acanac? My postal code is M1G 2M7 if that helps.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_19</link>
		<pubDate>Fri, 29 Jun 2007 19:41:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[can you confirm that I'm able to use an ... (Dan R)]]></title>
		<description><![CDATA[can you confirm that I'm able to use an Asterisk PBX setup with your service?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_20</link>
		<pubDate>Sat, 30 Jun 2007 00:19:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Is there a limit to how many hours a ... (Patrick)]]></title>
		<description><![CDATA[Is there a limit to how many hours a day I can stay connected to the internet.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_21</link>
		<pubDate>Sat, 30 Jun 2007 03:15:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi I have a few questions regarding your dsl ... (Nicholas Hari)]]></title>
		<description><![CDATA[Hi
I have a few questions regarding your dsl service.
#1 Can I get the service Brantford N3T5L5
519 752-2061 "Bell" phone and line.
#2 What do you think a realistic speed will be because I live about 10km from town best worst at the present I have dial-up which is very slow.
#3 How long do you realistically think It will take to get the service up and running.
#4 If I have the service and move to another  City can I have the service moved "Ontario" and how much notification time do you need before the new service can be up and running and the cost will help.
If I think of something else I'll send you a email. 
Thanks, Nicholas
]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_22</link>
		<pubDate>Sat, 30 Jun 2007 23:26:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[your standard residential voip service, does it include caller ... (Nathan Chan)]]></title>
		<description><![CDATA[your standard residential voip service, does it include caller id and voicemail or is it provided for an additional monthly fee?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_23</link>
		<pubDate>Sun, 01 Jul 2007 17:40:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Si je souscris au service DSL, est-ce que je ... (Paul Boivin)]]></title>
		<description><![CDATA[Si je souscris au service DSL, est-ce que je peux emporter mon modem lorque je viens à Trois-Rivières le week-end ? J'habite Québec.

Y a-t-il des frais supplémentaires ?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_24</link>
		<pubDate>Mon, 02 Jul 2007 23:11:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi, well I am interested in your DSL internet ... (Nick)]]></title>
		<description><![CDATA[Hi, well I am interested in your DSL internet service and I have 2 laptops so I was wondering if it is possible to use 2 laptops with your DSL internet service? Thanks, Bye!]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_25</link>
		<pubDate>Tue, 03 Jul 2007 09:49:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Domain Name Mismatch-Why do I get a message when ... (John)]]></title>
		<description><![CDATA[Domain Name Mismatch-Why do I get a message when I visit your website saying that your certificate is not valid for Canada-Eastern Time Zone, and that "It is possible, though unlikely, that someone may be trying to intercept your communication with this website."]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_26</link>
		<pubDate>Tue, 03 Jul 2007 14:14:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi, I have prob. while entering extension... like when ... (Chris)]]></title>
		<description><![CDATA[Hi,

I have prob. while entering extension...
like when i call best buy and choose an option by entering code [3]...it doesn't get it.

Thanks,]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_27</link>
		<pubDate>Tue, 03 Jul 2007 16:09:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[What is the maximum number of simultanious incoming calls? ... (Victor)]]></title>
		<description><![CDATA[What is the maximum number of simultanious incoming calls?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_28</link>
		<pubDate>Wed, 04 Jul 2007 14:27:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I have been searching for a new internet provider, ... (Scott Maclean)]]></title>
		<description><![CDATA[I have been searching for a new internet provider, and happened across your site.  How is it that you can offer such low rates compared to absolutely everyone else out there, and still maintain high quality service?  What's the hitch?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_29</link>
		<pubDate>Thu, 05 Jul 2007 03:46:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Is there a way to connect to the phone ... (WIlliam)]]></title>
		<description><![CDATA[Is there a way to connect to the phone jacks that are already installed in my building?  This way I'm not limited to the 2 phone jacks of the ATA.  Can I use a splitter on the ATA?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_30</link>
		<pubDate>Fri, 06 Jul 2007 03:52:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I own a LINKSYS PAP2. Will we be able ... (Lawrence)]]></title>
		<description><![CDATA[I own a LINKSYS PAP2.  Will we be able to configure this unit to work with your service? I can not seem to find anthing specific about this product on your site.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_31</link>
		<pubDate>Fri, 06 Jul 2007 13:31:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi, I have 2 questions 1) If I have ... (John Macaluso)]]></title>
		<description><![CDATA[Hi,

I have 2 questions
1)  If I have high speed with sympatico, will i get roughly the same bandwidth switching Acanac?

2)  Is E-mail only accessed on the web or am I able to download mail on my PC to an E-Mail client such as outlook ]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_32</link>
		<pubDate>Fri, 06 Jul 2007 19:05:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hello, Instead of using a softphone, can I just ... (Eric Larocque)]]></title>
		<description><![CDATA[Hello,

Instead of using a softphone, can I just use my own VoiP device?  You are using SIP protocol?  I would like to use a talkswitch device (www.talkswitch.com), I work there as a Voip engineer.

Thanks,

Eric.  ]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_33</link>
		<pubDate>Fri, 06 Jul 2007 19:58:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How do I change my voicemail greeting? (mark Pang)]]></title>
		<description><![CDATA[How do I change my voicemail greeting?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_34</link>
		<pubDate>Fri, 06 Jul 2007 23:12:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[My question is about the call display that show ... (mark Pang)]]></title>
		<description><![CDATA[My question is about the call display that show in my phone.  Whenever I check to see the number that showed in my called display it shows the wrong time, it show 6h ahead from whatever it suppose to.  Is it my phone problem or is it the serve that show the time when people called.  Is there anyway of fixing it?  Thanks.
]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_35</link>
		<pubDate>Sat, 07 Jul 2007 20:41:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Do you place any restrictions on Peer to Peer ... (Jerry James)]]></title>
		<description><![CDATA[Do you place any restrictions on Peer to Peer network connections or speed throttling.

Jerry James]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_36</link>
		<pubDate>Sun, 08 Jul 2007 18:44:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How could i use conference call and call forward ... (Mir Husnain Ishaque)]]></title>
		<description><![CDATA[How could i use conference call and call forward feature
THANKS]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_37</link>
		<pubDate>Mon, 09 Jul 2007 04:13:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I'm interested in learning more about your Business Internet ... (Robert)]]></title>
		<description><![CDATA[I'm interested in learning more about your Business Internet connection.

Your site says 'static IPs available', but doesn't say how many.

I would also like to know if this will work over an existing voice line, or if I need a separate incoming line.

Does this include a router, or is this something I must purchase?

I currently have my own server, and would like to host websites using my server.  Can I have multiple domains pointing to my server?  Do you setup the MX, HTTP and FTP records to point to my server, or do I?  If you do - is there any additional cost for each domain?

Thanks.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_38</link>
		<pubDate>Mon, 09 Jul 2007 19:37:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I use ubuntu linux as an operating system. Is ... (peter fransham)]]></title>
		<description><![CDATA[I use ubuntu linux as an operating system.  Is your software compatible. 

Regards,

Peter Fransham
Ottawa]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_39</link>
		<pubDate>Tue, 10 Jul 2007 00:50:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[haw do i cofigure my pap2t lynksys (ziad)]]></title>
		<description><![CDATA[haw do i cofigure my pap2t lynksys]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_40</link>
		<pubDate>Tue, 10 Jul 2007 01:40:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Lorsqu'on s'abonne au service internet DSL est-ce-que vous nous ... (Marcel Guérin)]]></title>
		<description><![CDATA[Lorsqu'on s'abonne au service internet DSL
est-ce-que vous nous prélevez un paiement à chaque mois ou si vous faites un prélèvement
pour toute l'année]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_41</link>
		<pubDate>Tue, 10 Jul 2007 02:31:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi, I want to refer some friends and I ... (Referral Program)]]></title>
		<description><![CDATA[Hi, 

I want to refer some friends and I didn't find in the website the procedure to do it. Could you please indicate how to do it.

Thank you,

Hakim]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_42</link>
		<pubDate>Tue, 10 Jul 2007 13:27:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi there,what is the 1-800 phone # i have ... (russito)]]></title>
		<description><![CDATA[Hi there,what is the 1-800 phone # i have to use to check my voice mail while I am away?
thanks]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_43</link>
		<pubDate>Tue, 10 Jul 2007 14:35:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Is acanac working in montreal, qc, canada? Do i ... (JF)]]></title>
		<description><![CDATA[Is acanac working in montreal, qc, canada?
Do i need cable or telephone connection before subscribing?
]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_44</link>
		<pubDate>Tue, 10 Jul 2007 17:05:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[How do I set up a wireless network? (hazel)]]></title>
		<description><![CDATA[How do I set up a wireless network?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_45</link>
		<pubDate>Tue, 10 Jul 2007 23:56:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Good evening. With one year Residential High Speed ADSL ... (Igor Novakovich)]]></title>
		<description><![CDATA[Good evening.
With one year Residential High Speed ADSL contract:

- is there a monthly modem fee?
- Do I have to pay for whole year in advance?
Thanks, Igor]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_46</link>
		<pubDate>Wed, 11 Jul 2007 00:38:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Hi. I'm considering switching to acanac but one feature ... (Syd)]]></title>
		<description><![CDATA[Hi.  I'm considering switching to acanac but one feature I've grown fond of with my current voip provider may stop me from switching if acanac doesn't support it.  Essentially I can make seemlessly unlimited outbound calls to my family, transfer them to my asterisk conference extension, then call another family member and transfer them to the conference extension along with those currently connected.  This is something I do usually once or twice a year but is really a great feature.  Will acanac provide this same feature with their basic residential softphone plan or do I have to secure additional outbound trunks?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_47</link>
		<pubDate>Wed, 11 Jul 2007 03:48:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Why is there a phone number that I am ... (John)]]></title>
		<description><![CDATA[Why is there a phone number that I am unable to get anything but a busy signal from using my voip phone, but rings every time from my cell phone?
The number is for the Ontario University Application Center and it is...
1-519-823-1940
Have tried 3 days running and get the same response every time, always busy, but when i pick up my cell phone, I get through every time.]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_48</link>
		<pubDate>Wed, 11 Jul 2007 15:05:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[I am in Toronto, I do not have Bell ... (Sean)]]></title>
		<description><![CDATA[I am in Toronto, I do not have Bell phone line connected in my home. I believe I have driveloop.

I want to know if I can apply DSL high-speed service.

thanks

Sean ]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_49</link>
		<pubDate>Wed, 11 Jul 2007 17:13:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[If I decide to order both DSL and VOIP ... (Ash)]]></title>
		<description><![CDATA[If I decide to order both DSL and VOIP services from Acanac Inc, how do I proceed?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_50</link>
		<pubDate>Wed, 11 Jul 2007 17:22:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Is this high speed internet available in ALL area? ... (Ken Love)]]></title>
		<description><![CDATA[Is this high speed internet available in ALL area?  Even in the rural areas?]]></description>
		<link>http://faq.acanac.com/index.php?action=open#openq_51</link>
		<pubDate>Wed, 11 Jul 2007 18:33:00 GMT</pubDate>
	</item>
</channel>
</rss>
